This paper develops and tests a theoretical model of the online news adoption/use process, based on expectancyvalue and innovationdiffusion theories, to examine the predictive power of nine common features of online news in its potential development. Using data from a national survey of online news uses in Australia, the study finds that while some online attributes such as its immediacy and contentrichness features have a strong impact on the way online news is adopted, used and integrated into daily life, its unique attributes such as customisation and interactivity still have a limited effect. Also, despite that online news attributes tend to be integrated together in online news packages and thus can be unintentionally used without motivation, there is strong evidence to suggest that each of the nine online news features is substantially used because it is consciously appreciated and evaluated.
The effect of online news attributes on its adoption/use: The need for a continually selfreflexive model
An expectancyvalue approach to media use
A suggested model of the online news adoption/use process
Conclusion: Online news attributes and its future diffusion
Empirical research has found the positive correlation between the muchtouted power of online news and its adoption/use (Abdulla, et al., 2002; Chan and Leung, 2005; Gunter, 2003; Nguyen, et al., 2005; Nozato, 2002; Salwen, et al., 2005; Schweiger, 2000; Washingtonpost.com, 2005; Weir, 1999; Wu and Bechtel, 2002). However, most of this research body tends to be descriptive or based on loose theoretical linkages, leaving untouched the process in which online news attributes affect its adoption/use behaviours. This paper addresses this situation, examining the predictive power of common online news features for different aspects of its adoption/use via advancing a theoretical model of the microindividual online news adoption/use process. It first reviews and defines a key weakness of Rogers’ (2003) linearly progressive fivestage innovationdecision process (knowledge, persuasion, decision, implementation, and confirmation) to highlight the need for a nonlinear model that sees the online news adoption/use process as a continually progressive and selfreflexive process. The paper then draws on expectancyvalue theory in uses and gratifications to address this theoretical requirement, with a review of the strengths and weaknesses of this theory, before integrating it with the diffusion perspective to propose a corrective model depicting different pathways of online news adoption/use. This model provides the basis for the author to then use data from an Australian survey to examine the extent to which and the way in which the muchtouted features of online news contribute to its diffusion.
The effect of online news attributes on its adoption/use: The need for a continually selfreflexive model
It is almost taken for granted that the attributes of an innovation form a group of decisive determinants of its diffusion. However, the process in which innovation characteristics formulate adoption and use behaviours is not universally understood and can vary from one innovation to another (Hall, 2003; Reagan, 2002; Rogers, 2003). Different disciplines have different ways of looking at this microindividual adoption process, each with distinctive conceptual problems . An oftmentioned model is Rogers’ (2003) fivestage adoption process, summarised below:
- The knowledge stage is one in which an individual becomes aware of the existence of the innovation and then understands how it functions and possibly why it functions so.
- The persuasion stage is when one, under selective exposure and selective perception, forms an affectively favourable or unfavourable attitude to the innovation after some initial involvement with it, with the result being the decision whether to try it or not.
- The decision stage takes place when an individual engages in vicarious experience with the innovation (via direct trials or demonstration sessions held by change agents), with the result being a minimised level of certainty about the innovation that leads the individual to decide to adopt, reject or delay adopting the innovation.
- The implementation stage usually goes on immediately after the adoption decision stage, involving overt behaviour change as the innovation is put into full use. This could last for a lengthy period of time — until a point that the innovation is no longer a new idea/practice/object.
- The confirmation stage happens if something unfavourable occurring during the implementation stage causes a state of internal dissonance — the feeling that the innovation should not have been adopted. Adopters experiencing this dissonance are motivated to try to reduce or eliminate it in the confirmation stage, in which they usually seek exposure to only messages consistent with their beliefs and values to support that their decision to adopt is correct. But not all information reaching them is good and unsupportive messages might lead to discontinuance the decision to reject an innovation after having adopted it.
Although receiving some support from previous research, this fivestage model has to be treated with care in studying the diffusion of new media, especially the many free and ubiquitous online services such as online news. One way to see this is to discuss online news adoption in the light of what economists call sunk costs — costs that incur after the decision to adopt an innovation. For example, the fixed costs of purchasing a new technology cannot be recovered after it has been put into use a substantial part of that cost has been sunk (Hall, 2003). Thus, from the economist’s point of view, adoption is usually an absorbing state a new product is hardly abandoned in favour of an old one after being adopted. Once deciding to buy a computer, for example, one is likely to implement it (i.e., put it into substantial use) at least for the original purposes for which it is purchased. This is because the sunk cost after adoption is substantial if for some reason, the user is disappointed that the new computer does not work as expected and wants to buy a better alternative, she has to sell the former at a lower price (i.e., accepting a cost for nothing). Because of this high level of sunkcost risks, the adopter usually takes a serious predecision evaluation process, constantly weighting the computers nontrivial cost against its perceived function and capacity and her related needs until uncertainties are minimised. This progress could be lengthened due to the fact that the machine is trialable only on a limited basis.
In contrast, online news is associated with almost no financial risk, and thus with much less chance for an absorbing state. This is because online news is a service with a diversity of subservices that are ubiquitous and are, for the most part, offered for no charge on existing technological platforms. Those who have access to these technologies can easily try them. With no further purchase of any device and almost no upfront cost (only a negligible Internet service fee paid to ISPs), Internet users could visit as many Web sites as they wish to try online news before deciding whether to make substantial use of it. That is, the sunk cost involved is trivial and not very visible. The adoption of online news is, therefore, not necessarily in any absorbing state. As much as it is easy to try and adopt, online news can be as easily abandoned any time. This is especially likely in the context that there is a range of established and highly accessible news sources that can substantially serve the functions of online news. Thus, when a survey respondent reports that he is using online news, it does not necessarily mean that he has substantially integrated it into his daily routines . He might be just in the trial step of the persuasion stage.
In other words, there is no clear distinction between trial, determined adoption, implementation and confirmation in the case of online news: the adoption sequence might well be knowledgedecisionpersuasionimplementationconfirmation to some people or even knowledgedecisionimplementationpersuasionconfirmation to others. This is an ongoing and intermingled process in which different attitudes and behaviours modify each other and covary. Thus, a reliable forecast of the role of online news features in its potential development needs to go beyond the adoption/nonadoption dichotomy to take into account whether, and to what extent, the supposedly exclusive features of online news are used and appreciated, and how this use and this appreciation interact with each other to influence the way online news is integrated into daily life. This requires a continually cycled model in which the behaviours in different adoption stages interact with each other to affect overall use and appreciation, rather than Rogers’ linearly progressive and closeended fivestage model. One approach fulfilling these requirements is expectancyvalue theory in the uses and gratifications tradition. The next sections will review this theory, discussing its strengths and weaknesses before building a theoretical model of the online news adoption/use process, which will help to explore the extent to which online news attributes influence its future adoption, use and attachment levels.
Founded by Martin Fishbein, expectancyvalue theory is a social psychology approach widely applied to explaining behavioural outcomes in a range of disciplines. According to this theory, an object (e.g., a computer, an online news site, or a philosophy) has many attributes, to each of which an individual develops an evaluative response called an attitude. This attitude is a multiplicative product of the individual’s belief about the objects possession of this attribute and her affective evaluation of it (Fishbein, 1967; Fishbein, 1968; Fishbein and Ajzen, 1975). As this expectancyvalue approach develops into the theory of reasoned action, attitudes are seen as the direct driver of an individuals intention, which in turn is the direct driver of behaviours (Ajzen, 1991; Fishbein and Ajzen, 1975; Malhotra and Galetta, 1999). In other words, individuals behave in a specific manner because they have had the intention to do so; and this intention is formed on their attitude to that behaviour, which in turn derives from their subjective belief in and evaluation of the potential outcomes of the behaviour. When a range of possible alternative behaviours are available, the one chosen will be the largest multiplicative product of expected success and value (Fishbein and Ajzen, 1975).
Applied to media uses, expectancyvalue theory helps clarify the concept of expectation, a central element of U&G research since its inception. Galloway and Meek (1981) used expectancyvalue theory to propose a processoriented and pathgoal perspective on media choice. At the heart of this proposal is that one seeks to satisfy some felt needs via exposure to a medium or content type, whose resulting gratifications will then modify later expectations of the potential outcomes of exposure to that medium/content and thus affect subsequent exposure levels within and between media. More specifically, Palmgreen (1983), Palmgreen, et al. (1980), Palmgreen and Rayburn (1985) and Rayburn and Palmgreen (1984) proposed a process depicted in Figure 1. Accordingly, any media experience (including use behaviour, behavioural intention or attitudes) is a function of expectancy — or belief, formally defined as the perceived probability that (a media) object possesses a particular attribute or that a behaviour will have a particular consequence, and evaluation, the degree of affect, positive or negative, toward an attribute or behavioural outcome . This is an ongoing process: the multiplicative product of beliefs and evaluations generates some tobesought gratifications (GSs), leading to media consumption. The resulting gratifications from this consumption (gratifications obtained GOs) then feedback to (reinforce or degrade) the initial beliefs about the consumed medium or content type. In formula terms:
GSi = biei where GSi = the ith gratification sought from media object X
bi = the belief that X possesses some attribute or an Xrelated behaviour
ei = the affective evaluation of that particular attribute or outcome.
Figure 1: Expectancyvalue model of media consumption.
Source: Palmgreen and Rayburn (1985).
Unlike the linear adoption process in diffusion theory, expectancyvalue provides a continual and circular mechanism to explore how the persuasion and implementation of new media like online news services intermingle and affect each other in the progress toward full adoption and substantial use. This is partly because expectancyvalue is better and more specific in explaining belief formation — the constitution of the primary information components determining the seeking of gratifications. In particular, Palmgreen (1983) and Palmgreen and Rayburn (1985) recognised three ways of belief formation:
- Information beliefs are formed via outside information sources (friends, relatives, mass media content), especially when there is little direct experience with the media object.
- Inferential beliefs are formed for objects not yet observed directly or unobservable, based on formal logic, personal theories of implicit personality, causal attributions and stereotyping. For example, a police show will stir up some typical attributes in one’s expectation of the show.
- Descriptive beliefs are formed from direct observation of an object — i.e., exposure to a medium or content choice leads to the formation and modification of beliefs concerning attributes of the medium, as discussed above. Accordingly, beliefs in, and thus gratifications sought from, a positively valued media object are accumulated from gratifications obtained from actual use over time.
As will be seen shortly, these pathways of belief formation are quite important in the case of online news. For now, from the concept of descriptive beliefs, we could expand expectancyvalue theory to include what is called the exposurelearning model (McLeod, et al., 1982), which posits that one can learn unexpected valuable attributes while seeking some other attributes through exposure to a media object. This happens in circumstances where what is originally sought from a source is not what is received but the unexpected or unplanned outcome is another valuable attribute. Put simply, an individual uses a media object to seek a highly valued X attribute but during exposure, he does not find X but Y, an attribute that he also highly values but is not aware of initially; and thus instead of abandoning the content or medium because its lack of Xrelated gratifications, the individual still continues to use it for Yrelated gratifications. For example, during an election campaign, an individual logs on the Internet with the motive to enhance or reinforce his judgement of candidates’ stand on social issues but then finds that the medium is not as helpful as expected in this regard. This, however, does not necessarily stop him from continuing to use the medium because throughout his contact with it, he increasingly enjoys, for example, its immediacyenabled horseracing quality in covering the election. Obviously, this exposurelearning process is very important for the success of a newly introduced media service like online news.
Although it has been successfully applied in numerous studies of media uses, especially television use, expectancyvalue theory is not without limitations. One fundamental problem is Palmgreen and Rayburn’s conceptual treatment of GSs as equivalent to attitudes. They argued (without any explanation) that both the seeking of gratifications and attitudes — originally defined by Fishbein and Ajzen (1975) as generalised predisposition(s) to act in a consistently favourable or unfavourable manner toward an object could be predicted independently by the biei product. This is a logical impossibility, according to Stanford , who viewed GSs as not equivalent to attitudes but as something approximating Fishbein and Ajzens behaviour intentions, i.e., the model should go more like this: attitudes (sum of biei) GSs exposure. In this light, the sum of biei (attitudes) is more like the concept of perceived attributes in innovationdiffusion theory than GSs in expectancyvalue theory. This crucial distinction between attitudes and GSs will be considered later in building a theoretical model of the online news adoption/use process.
Another potential problem is that expectancyvalue theory ignores the fact that exposure is not always a logical outcome of gratifications seeking. Media use can be unintentional in many circumstances. This might take the form of passive use due to the structure of media provision. For instance, there is a high chance for being exposed to unwanted content — e.g., when following the TV news bulletin. Unintentional use could also take the form of ritualised, conveniencebased use of media services that are placed a neutral value on. An individual who neither likes nor dislikes a talk show might well watch it if it is convenient to use, although she would not care much if the show is not on at the time she is available for consumption. Expectancyvalue theory addresses values in a negative/positive dichotomy with deliberate attitudinal and behavioural outcomes and largely ignores these neutral values. In sum, actual media use is a combination of three use forms active, passive and ritualised i.e., it is not only a product of active gratificationseeking as expectancyvalue theory posits. For the same individual, media use might be active (motivated), passive or conveniencebased, depending on particular circumstances. Thus, media exposure and gratifications sought are not always complementary; sometimes they can even form a negative relationship e.g., when one becomes dissatisfied with being exposed to too many unwanted items in a TV news bulletin. These issues will be integrated in the model of online news adoption/use below.
Based on the above discussion, a more specific model for explaining the whole process of online news adoption/use  and the effect of online news attributes throughout this process has been developed for this study. This model takes into account the discussed strengths and weaknesses of expectancyvalue theory and adopts the concepts of rejection and delayed adoption from innovation diffusion. In particular, the starting point here is that online news as a whole is a multiple service with diverse components, each representing one — or a combination of several of its innovative features. Because users have a high level of control over online content, not all of them will use all or most online features. Some might adopt and use the Internet to mainly check updated news, some look for indepth analysis, some surf for general news of the day and some might combine some or all of these newsseeking purposes. In any way, users’ subjective image of online news as a whole is based primarily on which of its attributes they have used and appreciated. Thus to understand online news adoption/use, we could start from the adoption/use process of individual attributes. This is depicted in Figure 2 and could be understood in plain language as follows:
In the first instance, online news is believed or known to possess a particular attribute or content type (X). This belief or knowledge can come from all the three sources mentioned by Palmgreen and Rayburn (1985), with each having a distinctive potential to boost the uptake of online news. First, an individual might hear about X from someone in his/her social networks (friends, families, work colleagues etc.) or from the mass media (step 1a). Online news has an enormous advantage in relation to this belief formation, thanks both to the traditional news media’s widespread selfpromotion of their online operations in their offline versions and to the way peer networks can communicate about online news via online news delivery platforms. Second, one might infer something about online news from other nonnews Internet uses (1b). For instance, after a sufficient time of exposure to hypertextual links in using nonnews information, a potential user might assume that online news could be provided with great depth via similar links. Given the Internets multipurpose nature, this sort of inferential information — although requiring a certain level of cognitive intelligence is a considerable potential driver of online news adoption.
Third, a substantial proportion of knowledge about X can be gained from unexpected exposure to it when using another online feature or service called Y (1c). Y can be a nonnews service of the Internet: for example, while a user is searching for some specific information related to work or study, a news item of interest comes up, compelling her to click through. After this unexpected consumption, she discovers that this news item was posted on the Web within only, say, two hours of the reported event. Y, however, is more likely to be another online news feature. That is, descriptive beliefs in X are very likely to be formed during the implementation of another online news feature. This is thanks largely to the convergent nature of online news attributes — the trend to which different online news features are integrated in the same package. An example of this attribute convergence might be that when reading a story for updated details (Y), a user might be urged to click on the links to related stories in the body or at the end of the story and becomes aware of the indepth coverage of online news (X). That is, her initial belief in online news’s depth is descriptive in nature, deriving from unexpectedly using it.
After the initial belief/knowledge formation stage, there are three possible outcomes:
First, if the individual has long been placing a negative value on X (step 2a), the outcome is likely true avoidance or rejection of X. However, due to structural problems beyond his control, he might sometimes have to passively use it. For instance, an email bulletin with a story on a public figure’s suicide attempt is sent to a users mailbox at 9 AM. Because of being busy at work, the user cannot click on this headline from his email alert until lunch time, when this link takes him not to the original story about what happened initially (supposed to be consumed at 9 AM) but to another story about new developments of the event (supposed to be consumed at lunch time). This might cause some discomfort because what the individual is interested in might be the background information of the story itself rather than the updated details. Indeed, it might well be because the user is too busy that he wants to save time surfing for important news of the day by subscribing to the email alert service.
Second, if the existing value system of the individual neither favours nor disfavours X, the outcome is more a matter of convenience and availability (step 2c). If X is readily available for use at a time the individual does not have any situational restraint, then she uses it in a ritualised way — maybe to pass time or to avoid boredom. If X is not convenient for use OR if the individual is not available, then she does not use X without any real dissonance. For example, when a person visits a news site to check the main news of the day, it is likely that the most updated news items are available for consumption, with breaking news and developing stories being placed in a separate section or on the top of the home page. Although breaking news is not really what the user wants, she would not mind clicking through to read updated stories if she has some free time to do this after checking the main issues of the day her main conscious purpose. In this case, the user might be substantially exposed to the immediacy of the Web without appreciating it very much.
Third, and most importantly, if X is attractive to the potential adopter, the individual will develop a positive appreciation of the Internet in terms of Xrelated gratifications (step 2b), which can be seen as roughly equivalent to attitudes in Fishbein and Ajzen’s (1972) original expectancyvalue theory or perception of relative advantages in Rogers (2003) innovation diffusion theory. Appreciation here is not the direct driver of exposure to X like GSs but takes the form of a general reason for which intentional use of X takes place on a daily basis More precisely, as a result of this general appreciation, when an individual feels the need for Xrelated gratifications, he will develop a use intention that leads to exposure to X (step 3). For example, an individual with a belief in the immediacy of the Internet will think of the Internet as a potential gratification source whenever he needs breaking news, which then leads to exposure to online breaking news. This has two alternative products:
If the individual is satisfied with what is received from this exposure (i.e., obtaining positive gratifications), she will then reinforce the initial belief, and thus the initial appreciation, that online news, for example, is timely and updated (4a). The level of this subsequent appreciation depends on the extent to which she is satisfied after previous exposure as well as the general subjective value she places on X. Over time, if the user is continuously satisfied with X, her belief in X is continually reinforced (step 5), leading to increasing appreciation of the Internet in terms of Xrelated gratifications and thus an increasing attachment to this medium in seeking these gratifications (step 6), which in turn translates into a more substantial use of online news to obtain them (step 7).
Attachment is understood here in a broad sense — as the degree to which an individual is cognitively and affectively affiliated with and/or dependent on the medium for Xrelated gratifications. It takes the form of a range of behaviours such as dependence on the medium for Xrelated needs or enthusiasm about it. In general, the use of and attachment to online news features are in a mutually causal relationship over time i.e., they covary, especially at an early stage of the medium. However, it is believed here that at some point, use becomes a function of attachment i.e., after a substantial period of additive appreciation and confirmation, the user will develop some degree of attachment to some specific online news features and then plan her news use on this cognitive/affective background, which ultimately results in a distinctive use pattern of these features.
If the outcome of X use is negative right from the first few trials, then online news might be no longer sought to gratify Xrelated needs (step 4b). To continue the example above, if the potential adopter/user cannot find enough updated news from news sites after several visits, he might generalise that the online news environment is not immediate, leading to either an abandonment of using online news for immediacy or a delayed decision (until he — via some communication channels renews the initial belief and starts the seeking process over again). That a user finds or does not find satisfaction with online news performance in terms of this particular attribute, however, has only a partial role in his adoption/use of the whole medium. The individual does not necessarily abandon online news right away just because it does not have X. As noted, while seeking gratifications associated with X, he might either via accidental exposure, inferences, or outside information sources develop awareness of some other valued features not expected in the first instance. The end of Xseeking might be the beginning of Zseeking.
It must be noted that the adoption/use miniprocesses of different features need not be separated in time — they can and are likely to be temporally intermingled. Over a sufficient period, these miniprocesses result in a certain set of online news appreciation and thus a set of wellarticulated needs for the whole medium. While some initially sought gratifications might not be provided, there are others well supplied during the process. When these gratifying factors are taken together over time, they form a distinctive image of online news in the user’s recognition, leading to a certain level of attachment to it, which in turn leads the user to integrate it into daily news consumption. Again, it is believed that while overall attachment to and overall use of the online news medium covary, use will become the outcome of attachment at some point in time.
It is, however, not the purpose — and beyond the scope of this study to test this whole proposed model. In conceptualising the whole process in that way, I aim at designing a theoretically sound model to explore the way in which online news attributes play a role in shaping its adoption/use and thereby to explore the extent to which the muchtouted features of online news contribute to its diffusion. To arrive at a conclusion about this, the model suggests three questions concerning three specific relationships:
At the least abstract level, the model posits that the overall use of the Internet as a news medium is the summation of individual feature uses. While this sounds trivial, the complex plethora of online news features suggests that this is an important basis to explore what is actually generating traffic on online news sites today. It might well be that the use of only one or a few features contribute substantially to overall usage. At one extreme, for example, an individual might mostly receive breaking news online but devotes so much time to it that she displays a higher level of general online news use than one who uses many features in a less substantial way. This raises the first research question:
RQ1: Which used features of online news predict its overall use level?
At a more abstract level, the model posits that while an appreciated online news feature (X) is likely to be used, a used feature is not necessarily an appreciated one. There is a high chance that some people use X substantially without appreciating it as a reason for their online news use because it is just an unintentional byproduct of some other intentional use. For instance, while clicking on links for indepth coverage, one might be led to updated details of the needed information but might not appreciate the immediacy of the medium as a reason for using it because it is depth of coverage and not immediacy that he consciously seeks. The second research question derives from this:
RQ2: To what extent are online news features being used because they are appreciated?
Beyond the relationship between the appreciation of a particular feature X and its corresponding use is one between the appreciation of X and the use of and attachment to online news as a whole. The model implies that because the convergent nature of online news features might lead to ritualised or passive uses, the useuse relationships underlining the first research question explain what drives traffic at online news sites but might say little about why online news is used. In other words, the most important features of online news might not be those that drive traffic to news sites but those whose appreciation serves as a statistically significant driver of its overall attachment and use. Even when one appreciated feature has a significant bivariate relationship with overall attachment and use, it is still inconclusive about its predictive power until this appreciation is controlled for the effect of other appreciated features. This is because the appreciation of one feature might underline that of some, or maybe all, other features. It is quite likely, for example, that an individual cites indepth coverage and/or immediacy as their reasons for using online news only in the context that she has taken it primarily as being convenient to use. In other words, convenience might be the primary reason and immediacy and indepth coverage are, although important, only secondary reasons. This can be likened to the fact that a car user with a priority for safety appreciates speed and comfort as reasons for using a car brand on the underlying evaluation that it has satisfactory safetyrelated features. This forms the basis for the third research question:
RQ3: Which appreciated features of online news drive its overall attachment and use levels?
This paper utilises data from a national news usage survey in Australia. Questionnaire forms, with cover or reminder letters, were sent out twice to 2,500 randomly selected Australians in July and August 2004. A total of 790 valid responses were received and nearly 400 were returned with notices of wrong addresses, deaths and other invalid circumstances, resulting in a response rate of 38 percent. Of the 790 respondents, 528 used the Internet and 218 used the Internet for news. In accordance with research from other countries (see Nguyen, 2003 for an overview), the online news users in this sample are more likely to be people with socioeconomic advantages: 72 percent lived in a metropolitan area; 67 percent worked fulltime; 67 percent were professionals/managers or whitecollar workers (those in clerical/sales and services occupations); 72 percent were holding at least a TAFE/trade certificate; and, over 58 percent had a household income of AU$50,000 or more. 66 percent of the online news users were males and four out of five were under 50 years of age.
Online news use levels are represented by (1) its general use frequency; and (2) the amount of time spent on online news in the most recent session. The most recent online news session was treated as a typical one because the 2004 survey was conducted during a period in which there was no event of widespread interest to attract an unusual audience size and time spending (e.g., a national election or the Olympic Games) and thus can reflect the effect of general news orientation to online news. However, care was taken during the data interpretation process because an individual’s daytoday media use can be strongly determined on many situational factors (McQuail, 1997; Weibull, 1985). Indicators of attachment to online news include (1) perceived importance of online news in Internet usage; (2) selfidentification as a fan of online news (yes/no); and, (3) perception of the Internet as the best news medium to serve your news need (yes/no).
There are two main sets of independent variables. The first includes 16 use behaviours corresponding to 16 popular news services on the Web, measured in terms of either yes/no questions or frequency questions (very often/often/not very often/never). These are used as predictors of overall online news use to answer RQ1. These variables will manifest themselves in Table 1. The second set of independent variables consists of the appreciation of nine common attributes of online news, operationalised as perceived reasons for using online news. For the purpose of table presentation, these are condensed as follows: no cost (because I don’t pay for it); more news choices (because I have more news choices on the Internet); multitasking (because I can combine getting news with other purposes online); indepth/background information (because I can look for indepth and background information whenever I want); 24/7 updates (because I can check for updated news whenever I want); customised news (because I can get news tailored to my interest only); have my say (because I can have my say to the news media); discussing news with peers (because I can discuss news and current affairs with my peers); and different viewpoints (because I can find different viewpoints on the Internet).
Table 1: Logistic regression analysis for the effect of the uses of different online news features on general online news use (n = 194)a.
(a) For frequency of online news use with 1 = Frequent use (every day or several times a week) and 0 = Infrequent use (several times a month or less often);
from (b) to before (c): dummy variables with 1 = Yes and 0 = No;
from (b) to before (d): all variables with the same categories: 0 = Never; 1 = Not very often; 2 = Often; 3 = Very often;
(d) Likelihood Ratio Chisquared Test with 16 degrees of freedom.
Source: Australian News Usage Survey — 2004.
Coefficient ρ Subscribe to free email alerts of general newsb 1.75 .02 Subscribe to free email news alerts tailored to your own interests only -1.21 .03 Set up a personalised page offered by Internet services and online news providers -0.72 .13 Set your favourite news home page as the default front page of your Web browser -0.32 .46 Use search tools to find news of your interestc -0.31 .19 Get uptotheminute news several times a day 1.41 < .001 Visit a number of sites for the same news item -0.15 .65 Get audio news in addition to reading 0.21 .49 Get video news in addition to reading 0.19 .56 Get video news in addition to reading 0.19 .56 Click on links to related stories for indepth coverage (including background information) 0.32 .28 Participate in online news polls 0.69 .08 Find other perspectives from sources outside the news mainstream media 0.12 .69 Go to an information exchange site to express your opinions -1.05 .06 Receive links to news stories from your peers -0.32 .48 Read weblogs 0.22 .71 LR chi2 (df 16)d 57.90 < .001
For RQ2, pairwise correlations were calculated with their statistical significance. This allows us to see the strength of relationship between the appreciation of one online news feature and its corresponding use (e.g., the appreciation of online immediacy and the use of online breaking news) and to compare this association with the crossfeature useappreciation associations (e.g., the appreciation of online immediacy with the use of, say, hypertextual links for indepth information; or the use of immediacy with the appreciation of depth of coverage). Some composite variables constructed during this process will be introduced when they first appear. It must be noted that while survey data do not normally reveal a causeeffect relationship as raised in RQ2, the wording of the relevant questionnaire items (see above) makes them very operatable in this study.
For RQ1 and RQ3, logistic regression models were employed for all five dependent variables. Two of these variables (e.g., online news fans and perception of the Internet as the best news medium) were originally dichotomous (yes/no). The other three dependent variables were recoded from their original categories as follows: use frequency was binaryrecoded as frequent (every day or several times a week) versus infrequent (several times a month or less often); time spending as above average (spending more than the mean time, 14.9 minutes, in that session) versus below average (less than 14.9 minutes); and, perceived importance as an important part and an essential part versus not an important part of Internet use. All analyses were weighted according to the sexbyage joint distribution in Australia’s 2001 Census data.
Since logistic regression analysis is possibly an unfamiliar technique, I will present the first logistic model with all essential information about coefficients and p-values both in Table 1 and the analysis text. For the purpose of condensed data presentation, later models will be displayed using the familiar starsystem (*) to indicate statistical significance and be analysed with regard only to key information about statistical significance. The actual ρvalues associated with coefficients will not be presented in tables but will be mentioned in the analysis text. The result section will be split into three parts, each devoted to one of the research questions espoused earlier.
Relationship between the uses of individual online news features and its overall uses
Table 1 shows the logistic regression model that answers RQ1 on the relationship between the uses of different online news services and its overall use. It provides the following information:
- The likelihoodratio chisquare statistic with 16 degrees of freedom is 57.9 and has an associated ρvalue of less than .001, meaning that collectively, the 16 variables indicating uses of specific online news services formed a very good set of predictors of overall use frequency.
- Two of the 16 services were significant positive predictors of overall use frequency: receiving uptotheminute news several times a day (coefficient = 1.41, ρ < .001) and subscription to general news mail alerts (coefficient = 1.75, ρ = .02). This means that when controlled for other uses, subscription to general email news alerts and using the Internet to check updated news throughout the day improved overall frequency of online news use. More specifically, the log odds of being frequent online news users increased with using the Internet to check uptotheminute news throughout the day and with subscription to general news alerts. For instance, other uses being equal, the log odds of being a frequent online news user was 1.75 greater for subscribers of general email news alerts than nonsubscribers. In more concrete terms, the odds of being a frequent online news user was e1.75 = 5.75 times higher among subscribers to general news alerts than among nonsubscribers, other things being equal.
- Subscription to customised email news alerts was a significant negative predictor (coefficient = -1.21, ρ = .03) — that is, if other specific uses are held constant, subscribers to customised news alerts were less likely to be frequent users of online news.
Some plausible explanations could be found for this pattern of effects. The positive effect of continuous use of updates on general use frequency is easy to make sense of: getting uptotheminute news several times a day apparently contributes substantially to the number of times news is received from the Internet in an average week. Similarly, the positive effect of subscription to general email news alerts is not surprising because email is the most prevailing application of the Internet so far. Meanwhile, the negative coefficient of subscription to customised news alerts does not mean that this use has a negative effect on general use. Rather, it suggests that there might be people who use online news only infrequently because this use is tied with seeking some specialised news categories that are delivered to the email box on an infrequent basis. For example, one might subscribe to customised news services on a weekly or monthly basis and only (or mostly) visits an online news site when these specialised news alerts arrive at his mailbox.
Relationships between the appreciation of individual online news features and their corresponding uses
As demonstrated before RQ2 was raised, the use and appreciation of an online news feature can be unassociated or even negatively associated because, due to the convergent nature of online news features, it can be used in a passive or ritualised manner. Thus a feature can only be seen as a driver of its use when it satisfies two statistical conditions: (1) its use and appreciation must be at least moderately correlated; and (2) this correlation must be higher than that between the appreciation of this feature and the use of any other feature. In order to explore this, pairwise correlations between perceived reasons for online news use and the use frequencies of different online news features were constructed in Table 2. Several methodological points need to be mentioned before analysing this Table. First, of the nine reasons introduced above, the cost factor was eliminated from this table because there is no real corresponding behaviour to explore. Second, the Table contains a few composite variables that were created from original use variables to simplify the data:
- An index of overall nonnews Internet use variable was constructed by taking the mean of six variables indicating using the Internet for entertainment and relaxation, ecommerce, personal contact, interaction with other online users (via forums, chat rooms), searching nonnews information for work/study, and searching nonnews information for other purposes. The six original variables had four values (0 = Never, 1 = Not very often; 2 = Often; and, 3 = Very often) and generated an index with a reliability coefficient (α) of .65. This composite variable was included because prima facie, it seems to correspond best to the appreciation of the ability to do multitask while consuming news online.
- A second mean index (exchanging news and current affairs with peers online) was constructed in the same way on frequencies of sending links to news stories to peers, receiving links to news stories from peers, and passing some heard/witnessed information to others, with a reasonably high Cronbach α coefficient of .81.
- Other composite variables include the use of customised services (sum of subscription to customised news email alerts and setting up a personalised news page) and the use of multimedia content (mean frequency of getting audio news and getting video news).
Table 2: Pairwise correlations between the appreciation of different online news features and their corresponding uses.
Coefficients between appreciations of online features and their corresponding uses are bolded; — Not explored because there are no prima facie relationships between these variables; ns = not significant.
Source: Australian News Usage Survey 2004.
Use online nonnews services Use customised news services Get updates several times/day Visit many sites for same news item Click on links to related stories Find views from nonmainstream sites Use multimedia content Express opinions on a newstrading site Exchange news with peers Multitasking .36 Ns .31 .33 .25 .17 .19 .18 .16 More news choices .15 .44 .48 .26 .20 .27 .18 .23 Indepth and background information Ns .23 .33 .23 .19 Ns Ns Ns Different viewpoints Ns .16 .29 .17 .35 .23 .23 .21 24/7 updates Ns .42 .43 .35 .17 .29 Ns .19 Customised news .15 .26 .29 .24 .20 Ns .24 Ns Have my say to the news media .12 .17 .32 .22 .21 .20 .39 Ns Discussing news with peers .22 Ns .14 Ns .28 .16 .21 .28
Now, looking at Table 2, it can be first noted that every correlation coefficient between the use of an online news feature and its corresponding appreciation (bolded in Table 2) is statistically significantly positive. Although none of the coefficients exceeds .48, most showed moderately positive relationships. More importantly, there is quite consistent evidence to infer that the appreciation of a specific feature does explain its corresponding use. Reading the table horizontally, it can be seen that the highest correlation coefficient in each row is almost always found between the appreciation of one feature and its corresponding use behaviour(s). In particular, the strongest association across the rows was found between:
- because I can combine getting news with other purposes online and the frequency of using nonnews Internet services (.36);
- because I can find different viewpoints on the Internet and frequency of finding views from nonmainstream news sites (.35);
- because I can have my say to the news media with frequency of going to a news and information exchange site to express opinions (.39);
- because I can discuss news and current affairs with my peers and two closely related behaviours: exchanging news with peers and with finding nonmainstream perspectives (both at .28);
- because I have more news choices on the Internet and frequency of visiting many sites for the same news item (.48); and,
- because I can look for indepth and background information whenever I want and frequency of visiting many sites for the same news items (.33).
A slight deviation from this pattern is that the appreciated immediacy of online news (because I can check for updated news whenever I want) has its strongest correlation with visiting many sites for the same news items (.43), rather than with getting updated news several times a day (.42). However, these correlation coefficients are almost identical, allowing us to tentatively conclude that online news updates are used because they are appreciated. Indeed, the data show that more news choices and immediacy tend to covary with each other. This is confirmed by two other facts: (1) the appreciated ability to have more news choices was found to form its second strongest correlation with getting updated news several times a day (.44); and, (2) the appreciated ability to find indepth and background information had the second strongest association with the same behaviour (.23). This is not difficult to understand because when people look for immediacy, they might tend to (and sometimes have to) visit many news sites because (a) not all sites are continuously updated and (b) developing stories are usually short of details that stimulate further exploration.
Customisation is the only feature that deviated from the above pattern of correlation strengths. The appreciation of the ability to get news tailored to my interest only had a fairly weak, although significant, association with its corresponding use of customised news services (.15). It was also the weakest significant correlation across its row.
Relationships between the appreciation of different online news features and its overall attachment and use levels
As bolstered for RQ3, the defining features of online news — those that serve as a benchmark to compare different online news use and attachment levels and to explain the primary reason for online news to be chosen in a diversified media landscape are not necessarily those that are significant in the useuse relationships underlining RQ1 but are those whose appreciation survives as significant predictors of online news attachment and use after all appreciated features are controlled for each other. Tables 3 and 4 provide insights into this issue.
Table 3 contains three logistic regression models for the effects of appreciated online news features on three aspects of online news attachment: perceived importance of online news in Internet use, perception of the Internet as the best medium to serve your news needs, and selfidentification as an online news fan. As for the perceived importance of online news in Internet usage, the logistic model was a good fit with LR chi2 = 84.8 (ρ < .001) and yielded three significant positive predictors: 24/7 updates (coefficient = .95, ρ < .01), indepth/background information (coefficient = .66, ρ = .02) and more news choices (coefficient = .47, ρ = .05). That is to say, as the whole, online news was perceived as an important or essential part of daily Internet use thanks more to its appreciated provision of some traditionally upheld news qualities — its immediacy as well as its content depth and diversity than to any innovative utilities that are unique to online news (such as customisation, interaction with peers or feedback to the news providers).
Table 3: Logistic regression analyses for the effect of the appreciation of online news features on different aspects of online news attachment (regression coefficients).
(a) Perceived importance of online news in Internet use (1 = Essential or Important; 0 = Not Important);
(b) Choosing the Internet as the best medium to serve your news needs (1 = Yes; 0 = No);
(c) Selfidentifying as an online news fan (1 = Yes; 0 = No);
(d) Likelihood Ratio Chisquared Tests with nine degrees of freedom; * ρ ≤ .05; ** ρ ≤ .01; *** ρ ≤ .001
Source: Australian News Usage Survey — 2004.
(n = 199)
(n = 164)
(n = 200)
No cost 0.17 0.28 0.34* More news choices 0.47* 0.34 0.24 Multitasking -0.04 0.47 -0.21 Indepth/background information 0.66* -0.10 -0.05 24/7 updates 0.95** 1.66*** 0.76** Customised news 0.29 -0.17 0.48** Have my say to the news media 0.04 -0.04 0.21 Discussing news with peers -0.06 0.03 -0.09 Different viewpoints -0.01 0.31 0.12 LR chi2 (df 16)d 84.81*** 62.22*** 53.83***
As for the perception of the Internet as the best medium to serve your news needs (LR chi2 = 62.2, ρ < .001), immediacy was the only significant predictor (coefficient = 1.66, ρ = .001). Meanwhile, online news fandom (LR chi2 = 53.8, ρ < .001) was the outcome primarily of the appreciation of its immediacy (coefficient =.76, ρ = .005), its ability to get news tailored to one’s interests (coefficient = .48, ρ = .01) and its lack of cost (coefficient = .34, ρ = .03). Compared across all three dimensions of online news attachment, the common predictor is the appreciated immediacy of online news.
Table 4 moves beyond indicators of online news attachment, displaying the effects of the appreciation of online news features on its use levels. As for use frequency (LR chi2 = 46.9, ρ < .001), three of the nine appreciated features serve as significant positive predictors: the noncost factor (coefficient = .41, ρ = .01), the ability to do to multitask (coefficient = .62, ρ = .01) and immediacy (coefficient = .74, ρ < .01). The first two elements are explainable: the more activities people conduct online, the more frequently they use the Internet, which in turns leads to more chance to use online news. This might be a product of intentional use or of serendipity (being accidentally informed when being online). And of course, this use would be much more limited if online news is available with some charge. The third significant contributor is also easy to understand: the more people expect the Internet to be a good source of breaking news, the more likely people are to go online for it frequently.
Table 4: Logistic regression analyses for the effect of the appreciation of online news features on general online news use (regression coefficients).
(a) 1 = Frequent use (every day or several times a week) and 0 = Infrequent use (several times a month or less often);
(b) 1 = Above average and 0 = Below average;
(a) Likelihood Ratio Chisquared Tests with nine degrees of freedom; * ρ ≤ .05; ** ρ ≤ .01; *** ρ ≤ .001
Source: Australian News Usage Survey — 2004.
(n = 200)a
Time spending in most recent session
(n = 191)b
No cost 0.41** 0.15 More news choices -0.12 0.41* Multitasking 0.62** -0.50* Indepth/background information 0.08 -0.12 24/7 updates 0.74** 0.64* Customised news -0.09 0.02 Have my say to the news media -0.19 -0.05 Discussing news with peers 0.21 0.48* Different viewpoints 0.06 -0.11 LR chi2 (df 16)c 46.94*** 28.15***
As for the amount of time spending in news in the most recent session (LR chi2 = 28.2, ρ < .001), four variables remain as significant predictors: more news choices (coefficient = .41, ρ = .05), multitasking (coefficient = -.50, ρ < .05), 24/7 updates (coefficient = .64, ρ < .05) and the ability to discuss news with peers (coefficient = .48, ρ = .02). The three significant positive predictors in the model can be explained as qualitative use reasons that tend to consume time. In other words, people spend more time on news in a typical session because (1) they receive more news from more sources; or (2) they consume more breaking stories; or, (3) passing news of interest to peers is often accompanied with expressing ideas and writing comments, which certainly take more time than merely reading the news.
Meanwhile, the negative contributor the Web’s multipurpose nature can be seen as a quantitative element for several possible reasons. First, it might be the case that while the ability to do multitask contributes significantly to the density of online news usage (i.e., use frequency), it also reduces the time spending on news in any specific session. In other words, as people do many things frequently on the Web and get news according to this frequent use, there is less news suiting their interests each time they log on news sites, resulting in less time spending than that of less frequent visitors to these sites. Second, it could be because those who combine news with their Internet uses might be too busy and cannot spend much time on news in each section. The reason for these people to get news on the Internet might well be just to save time. The third possibility is the same as what Jacob Nielsen (1997) said about why people often scan/skim online news rather than read it word by word: because the Web is a compulsive environment, people usually do something online with the feeling that they need to move on because there are millions of other things out there. That is, as users get news because it is combinable with other activities, their news use might be restrained by the drive to do other nonnews activities.
Before reaching a conclusion about the effect of online news features on online news use, there remains another task. The model in Figure 2 suggests that over a certain amount of time, the appreciation of online news features does not directly affect its use but indirectly affects online news attachment that leads to its use. Is it supported by the 2004 survey data? In order to explore this, two more logistic models were regressed for online news use frequency and time spending on the nine appreciation variables, controlling for the above three dimensions of attachment. The results are shown in Table 5. As can be seen, in both models, none of the appreciated attributes was a significant predictor and neither was online news fandom. The significant effects of perceived importance of news in Internet use and the view on the Internet as the best news source suggest two alternative explanations: (1) the appreciation of online news features affects its use level indirectly through directly determining its attachment levels; or (2) only more or less cognitive attachment to online news (not totally affective attachment like fandom) influences its use levels. Which of these holds across time and space and why it happens are subjects for future enquiries.
Table 5: Logistic regression analyses for the effect of the appreciation of online news attributes on online news use, controlling for attachment levels (regression coefficients).
(a) 1 = Frequent use (every day or several times a week) and 0 = Infrequent use (several times a month or less often);
(b) 1 = Above average and 0 = Below average;
(c) Likelihood Ratio Chisquared Tests with 11 degrees of freedom;
* ρ ≤ .05; ** ρ ≤ .01; *** ρ ≤ .001
Source: Australian News Usage Survey — 2004.
(n = 196)a
Time spending in most recent session
(n = 196)b
No cost 0.27 0.11 More news choices -0.38 0.47 Multitasking 0.39 -0.41 Indepth/background information -0.16 -0.52 24/7 updates 0.43 0.61 Customised news -0.24 -0.03 Have my say to the news media -0.15 -0.17 Discussing news with peers -0.52 0.39 Different viewpoints 0.01 0.00 Being an online news fan 0.60 -0.11 News important or essential in Internet use 1.63** 1.69*** Internet as best medium to serve news needs 2.50* -1.06* LR chi2(11)c 65.36*** 36.65***
It must be noted, however, that while perceived importance was a significant positive contributor in both cases (coefficient = 1.63 with ρ = .002 in the case of use frequency and coefficient = 1.69 with ρ = .001 in the case of time spending), the bestmedium perception was only positive for use frequency (coefficient = 2.50, ρ = .03) and is significantly negative in the case of time spending (coefficient = -1.06, ρ = .03). While this seems contradictory to common sense, it might happen because those who see the Internet as the best news medium are compelled to use it much more frequently and thus spend less time in each specific session than those who do not. But, again, this tentative explanation needs to be further explored before a conclusion can be made.
Based on the suggested theoretical model of the online news adoption/use process, the empirical data in this paper provide indepth information to conclude that taken as a whole, the muchtouted features of online news have a strong effect on its use and attachment. First, although online news packages are often delivered with an integration of several features, there is convincing evidence that all the online news features explored in this study (except customisation) are not used passively or unintentionally as a byproduct of using another (Table 2). Second, the data reveal that most of the examined online news features are crucial contributors to the overall online news experience in one way or another. In particular:
- The capacity for continuous updates is probably the most crucial feature of online news. After being controlled for other medium factors, the appreciated immediacy of online news sustains its significant effect on all of the five use and attachment variables. They contributed not only to the cognitive and affective affiliation with online news (the perceived importance of online news, the chance for it to be thought of as the best news medium and the chance for it to be affiliated with in a fandomlike manner) (Table 3) but also to actual use behaviours (online news use frequency and the amount of time spent on it in a specific session) (Table 4). In addition, getting updated news is a primary positive contributor to online news use frequency (Table 1).
- The ability to multitask — one important aspect of the use convenience of online news also seems to be a crucial tool for news sites to sustain visitors. This is well reflected by the fact that subscription to general email news alerts a most common service that offers the combination of news and other online uses is one of the only two primary positive contributors to online news use frequency (Table 1). Also, the appreciated ability to combine news with other online purposes is a determinant of online news adoption in general but also a primary positive contributor to its use frequency (Table 4). However, this appreciated ability is also negatively associated with time spent on online news in a specific session (Table 4).
- The availability of more news choices and indepth/background information — two of the most important content-richness features has also shown a crucial effect. These are two of the three key drivers of the perceived importance of online news (Table 3). This is important in the context that perceived importance is the only attachment variable that has a positive effect on both online news use frequency and time spending on it (Table 5). In addition, the data show that the appreciation of these two contentrichness features and that of immediacy tend to be clustered together, suggesting that the use of immediacy and rich content usually complement each other. However, the appreciated availability of different viewpoints, which can be seen as a dimension of content richness, does not have a significant contribution to any use and attachment aspect of online news.
- o The appreciation of the nocost factor is a significant positive contributor to online news use frequency (Table 4). This suggests that free access seems to be a condition for online news to be used more frequently. If providers want online news to continue its uptake in the years ahead, the paidcontent model will probably not work well. In addition, the nocost factor has a significant effect on selfidentification as online news fans (Table 3).
- The appreciated ability to get news tailored to one’s interest only has a significant positive effect on online news fandom (Table 3). It either does not have an association or does have a negative association with other online news use/attachment variables. In addition, those who use customised email newsletters tend to be less frequent online news users (Table 1).
- The two variables representing interactive participation — the appreciated ability to have my say to the media and to discuss news and current affairs with peers are not significant in determining most of the five attachment and use variables, except for the fact that the appreciation of the capacity for news exchange does have a positive effect on time spending on online news in a specific session (Table 4). Also, the actual uses of these two features are not significant contributor to online news use frequency.
The general conclusion is that although online news has many unique attributes such as customisation and interactive participation opportunities, it is still the same established attributes such as immediacy, content richness and use convenience that are likely to be the major drivers of its development in the future. It must be noted, however, that the appreciation of multimedia — a unique attribute of online news was not included in the survey.
Beyond the above, this research has proposed a theoretical model describing the specific processes in which online news features are encountered, accepted, adopted, used and integrated into daily life by individual users. If the model holds over time and across space, it will not only make a fairly important theoretical contribution to diffusion theory and the uses and gratifications research tradition but also will be a good basis for online journalism practitioners to design and develop strongly usersoriented news sites and online news businesses. It is noteworthy, however, that the findings in this study can confirm the overall principle and major assumptions of this model but not all of the specific processes depicted in the model. For instance, what is the relative importance of outside sources, selfinferences and the uses of other features in the adoption/use of an online news feature? How is use intention reflected in reality? Or how can we measure the influence of positive, negative and neutral values on online news adoption/use? How do these support or challenge wellestablished and closely related theories in the mass communication literature such as media dependency? These are questions that deserve further attention.
Future research might also need to further examine the effect of online news attributes within the sociopsychological context of its users. How do, for example, an individual’s general news orientation and behaviours (e.g., news needs, attachment to the news, attitudes to the importance of news, news use habits) affect each of the stages in the proposed model of online news adoption/use? How does experience with the Internet (e.g., Internet accessibility, Internet habits, Internet skills, bandwidth) improve the way online news is encountered, appreciated, adopted, used and integrated into daily life? Or even more fundamentally, to what extent do social locators (e.g., age, sex, education, income, occupations etc.) determine the process? These — and other variables (e.g., personality) are important factors that are likely to have an effect on every step in the proposed model but, for practical reasons, were not explored in this paper. Studying them will also help researchers gain a more thorough understanding of whether, and to what extent, this process is changed from one cultural context to another. Are the above Australian findings applicable to, for instance, a British, an American or an Asian context? Why or why not?
About the author
An Nguyen is a lecturer in journalism studies at the University of Stirling in Scotland. He has published in the areas of online journalism practices, online news audiences, science journalism, and professionalism in journalism education in Australia, the U.K. and the U.S.
1. See Hall (2003) for an economic perspective and Schiffman, et al. (2001) for a consumerbehaviour one.
2. In reality, the nexus between the adoption decision and the actual use level is applied to any innovation, including hardware innovation. As Steinfield, et al. (1989, p. 61) argued in the case of the computer: Despite continually optimistic forecasts of adoption and evidence of steady computer sales, data are sparse concerning what actually happens after a family acquires a personal computer. Does it entertain in the living room, facilitate work in the study room, or gather dust in the closet? The point here is that online news, as a free and ubiquitously available product online, has much more chance than a computer to be adopted without being substantially used.
3. Palmgreen and Rayburn, 1985, p. 62.
4. Stanford, 1983, p. 248.
5. Because of the blur line between adoption and use, from this point onward, I tend to use adoption/use rather than adoption and use, except when there is a need to separate the two terms.
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Paper received 18 February 2008; accepted 4 March 2008.
Copyright © 2008, First Monday.
Copyright © 2008, An Nguyen.
The contribution of online news attributes to its diffusion: An empirical exploration based on a proposed theoretical model for the microprocess of online news adoption/use
by An Nguyen
First Monday, Volume 13, Number 4 - 7 April 2008
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