Issues in sustainability: Creating value for online users

Abby Smith


Based on a talk given at the 2003 IMLS Web-Wise Conference, this paper addresses two issues related to the long-term sustainability of collections that museums, libraries, and other heritage institutions put online. The first is that of building collections and services that are core to the mission of the institution and that are likely to win support among its users. The second is the planning process of building those collections and services. In the latter case, Smith describes an IMLS-funded project that the Council on Library and Information Resources has undertaken to assess the business planning processes used by museums and libraries and offer models to follow.

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