‘Public eyes’: Direct accountability in an information age

Albert Meijer

Abstract



The Internet creates interesting opportunities for citizens to call public organizations to account. Government Web sites provide information and facilitate debates on public sector performance. An explorative study in the Netherlands indicates that citizens make little use of the opportunities to call public organizations to account. Openness, however, does have a direct effect: ‘public eyes’ stimulate government organizations to score better on performance indicators and comply with formal rules.



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DOI: http://dx.doi.org/10.5210/fm.v10i4.1218



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