Enabling Collaboration and Competition
Openness in Infrastructure
Facilitating Deployment and Adoption
While open normally has connotations of public goods, the idea of openness has been used for decades as a competitive strategy by firms in the computers and communications industries. Phrases like open standard, open source and more recently open innovation have been used to refer to these strategies.
What do they have in common? Which ones really are open? What does open mean, anyway?
To consider the issues faced in the creation and adoption of cyberinfrastructure, here I contrast firm strategies for these three types of openness in the context of their respective business models. Any firm needs a business model if it hopes to profit from innovation (Chesbrough, 2003). Across disparate research on business models, the three common elements of a business model are value creation, value capture and a value network (West, 2007).
I focus on the issues related to systems-based industries (as with computers or mobile phones) where multiple firms within a value network work together to create and capture value; a simplified example of such a value network is shown in Figure 1. After considering the general issues of openness in IT systems, I look more specifically at the questions of openness as they related to a possible cyberinfrastructure designed to enable new forms of scientific research and collaboration in the twentyfirst century (cf. Edwards, et al., 2007).
Figure 1: Value networks in ITbased systems industries.
Source: West (2006a, p. 112).
The term open has been used for standards since at least the 1960s. For some — as in the U.S. computer industry open merely meant not IBM and later not Microsoft. For others such as in the European telecommunications industry open standard was redundant, because if it wasn’t an open standard, produced using open procedures (e.g. the ITU or ISO), then it wasnt really a standard.
As in the research on organizational fairness, an open standard usually has two justifications: open in the process, or open in the outcome (cf. Greenberg, 1990). The open process is the perspective of the standards creators, and is normally associated a particular type of standardssetting organization (SSO) a formal standards development organization rather than a standards consortium or private firm. The process fairness is achieved through the structure of the SSO: for example, Krechmer (2006) identifies key elements of process fairness as open meetings, due process in voting, and transparency of meeting outcomes.
The other form of openness is openness of outcomes. Buyers seek an open enough outcome to assure competing implementations of the standard, in hopes of providing price competition and thus lower prices. However, no standardization activity that is economically selfsupporting can be perfectly open: from an economic perspective, there are limits to openness (West, 2006b). Simcoe (2006) observes that in standardization, firms face an inherent conflict between value creation and value capture. A completely open standard creates lots of value, none of which can be captured; a completely closed standard captures 100 percent of no value created. So a profitmaximizing firm must seek an intermediate point that partially accomplishes both goals.
Thus to pay the bills, there has to be value capture somewhere: everything has some level of openness and some level of proprietaryness . Typically, standards that are open in one area are often not open in another. An open standard may use the copyright on the standard to charge to view or use the standard. Even a process that is nominally open may be dominated by a few big companies that steer the technical definitions to overlap their own intellectual property and competencies (Bekkers, 2007).
In the narrowest sense, open source software is defined by a particular form of software license approved by the nonprofit Open Source Initiative. In practical terms, the concept of open source has three dimensions: an IP license, a virtual development process and a system of shared governance (OMahony and West, 2005).
Compared to open standards, open source has one huge advantage: you can use the technology without bearing the cost of implementing it. If its licensed under a permissive (nonviral) license (cf. Rosen, 2005), a firm can even use it to build its own technology for sale. But there is no guarantee that an open source package will be produced using the process fairness of, say, the ISO even if you ignore the effect of founder privilege (benevolent dictator for life). And while a standards setting organization such as the IETF requires multiple implementations as a core value, open source (or particularly free software) partisans decry multiple implementations as forking.
Certainly there is open source software that is developed for shared benefit by altruistic volunteers . However, the provision of labor and other resources for major open source projects has been increasingly driven by contributors working to advance the goals of their employers, i.e. corporate interests (Hars and Ou, 2001). When firms sponsor open source projects, they have an easier time providing transparency to outsiders than sharing control with them (OMahony and West, 2005).
Given an open source IP license makes it difficult to capture value, how do firms create profitable business models around open source? Typically, they give away the open source to create value, but capture value through the sale of related products or services (West, 2007).
A lot of open source and open standards participants wonder whats open about open innovation. After all, both of the former have a shared or public goods element to them, whereas a prime goal of open innovation (as defined by Chesbrough, 2003) is that firms have a way to capture a private return. In fact, in West and Gallagher (2006) I argue that the purest forms of open source or free software (such as Project GNU) are specifically not open innovation.
Still, open innovation can incorporate a public goods aspect. The pooled R&D of an open source consortium (such as the IBMled Project Eclipse) inherently creates spillovers outside the consortium, no matter how much the consortium partners might want to appropriate the returns for their own. Eclipse, the Globus Alliance and other such projects offer a new paradigm for collaboration between forprofit actor to support both public gain and private value capture, in particularly by generating compatible implementations of essential industry technologies.
Even without such public goods, the practice of open innovation is inherently open in other ways. Innovation occurs across the boundaries of the firm, and both the value creation and value capture activities are spread across the value network, rather than controlling them within the scope of a single firm (cf. Vanhaverbeke and Cloodt, 2006). It is for these reasons that shifting from closed to open innovation is often traumatic for a large firm that was previously successful in its vertical integration.
Enabling Collaboration and Competition
For open standards, open source and open innovation, the open part refers to collaboration by firms in producing some form of shared output. While sometimes openness is forced by buyers or regulators, today many firms voluntarily favor openness for those problems that require coordination and cooperation.
Openness can be deliberately used to attract user adopters (West, 2003), as well as others in the value network. It also can be used to align the interests of firms across the value network. Systems industries (such as in the IT sector) inherently require a value network in which the suppliers, customers, competitors and complementors collaborate to create value (West, 2006a). If anything, being open only cements these relationships as it more closely aligns the interests of the various firms in the network.
At the same time, in even the most open business ecosystem, firms will pursue their own (inherently competing) private interests (Iansiti and Levien, 2004). OMahony (2005) refers to this as competing on a common platform. Such private interests require that firms ultimately capture value.
Thus for all three forms of cooperation, openness makes it easier to create value and assure cooperation across the value network, but harder to capture value.
Open innovation is not open like the other two. If anything, open innovation brings a note of realism to the discussion of open standards and open source, by putting the profit motive front and center. Both open standards and open source must serve the interests of those stakeholders that provide the essential resources. If firms choose not to participate (or not participate seriously) in a standards effort, that is a signal from the market about how well they feel that effort fits with their business model. While standardization cannot be held hostage to the private interests of any one firm, SSOs have long known that a standard not endorsed by major vendors is the tree that falls in the forest and thus incorporate such market signals into their decisions.
Conversely, open standards and open source provide existence proofs for building effective institutions that align and coordinate the interests of potential competitors. For example, the open source license provides a credible commitment to make it less likely that commercial interests will underinvest in specific technologies.
Openness in Infrastructure
Standardization is an important prerequisite to the deployment and use of a shared infrastructure. American railroads were not successful until they standardized time, rail gauge, and safety equipment across various manufacturers and operators (Friedlander, 1995). For electric power, standardization choices had major impacts throughout an entire system, from generation, transmission, delivery and use (Friedlander, 1996).
More directly related to the problems of cyberinfrastructure comes from the past 40 years of the I.T. industry, which developed computing and networking standards the plumbing for future cyberinfrastructure. Formal standards development organizations (SDOs) played a role in a few of these standards, such as ASCII. However, voluntary industry cooperation through professional organizations such as the IEEE was responsible for many more standards, such as Ethernet and Unix APIs (cf. Isaak, 2006). And some of the most important infrastructure standards such as TCP/IP, FTP, and SMTP were established by a single organization (U.S. Department of Defense) working with its suppliers to define standards for its own use.
Cyberinfrastructure standardization can build upon the best practices established by existing Internet SSOs such as the IETF and the W3C. Such organizations along with formal SDOs such as those accredited by the ISO have already developed the processes and policies necessary for open standardization (Krechmer, 2006; West, 2006b) . Any form of standardization must include the relevant stakeholders if the backers hope to see widespread development and deployment of implementations. One way to facilitate development is to combine standardization with open source implementations, much as the open source Globus Toolkit from the Globus Alliance is helping deploy the grid computing that will be an essential part of cyberinfrastructure.
Like the Internet infrastructure, the eventual cyberinfrastructure is expected to comprise an internetwork of systems, much as the Internet linked disparate local and widearea networks with a unified addressing scheme (cf. Edwards, et al., 2007). One obvious implication is that cyberinfrastructure standards must define the interfaces to allow interconnection of these various infrastructural elements. Another is that even with such standards, a key prerequisite to deployment will be the willingness of vendors to modify their existing products to support these interfaces and thus enable cyberinfrastructure connectivity.
Facilitating Deployment and Adoption
As with any other innovation, overall adoption of cyberinfrastructure will depend on the decisions of individual researchers and organizations. A key factor in adoption is what Rogers (1995) terms relative advantage, which I.T. buyers have come to expect means better, faster and cheaper. In some cases, the new technology will replace previously laborintensive processes, much as Google Scholar today makes it easy to search a broad pool of research published in the last decade . In other cases, the new technology will make possible a scope or depth of research that was previously impossible, much as the rise of inexpensive supercomputers made gene sequencing possible for individual research labs.
There is also the question of overcoming prior path dependencies. Today, cyberinfrastructure is being designed and deployed to a world that already has existing solutions, and so most potential users will face some form of switching costs, both economic and psychic. Faced with such switching costs, individual adopters (e.g. harried, underfunded academics) will tend towards locally rational decisions reflecting their own individual costbenefit analysis, rather than some sort of aggregate societal good. As Liebowitz and Margolis (1999) remind us, the rational adopter considers not only whether a new technology is better, but whether its enough better to recover the costs (both economic and psychic) that will be incurred in switching to it.
As an extreme measure, sponsors can compel adoption, as the Defense Department did with the ARPANET and the National Science Foundation did with NSFNet (Edwards, et al., 2007). This may be applicable for research domains where a single funding agency holds a large share of the purse strings, as the National Institutes of Health does for U.S. medical research, but it will potentially leave untouched the switching costs of entire fields of scientific study.
To make migration easier, here open standards are not enough: a shared specification for cyberinfrastructure standards limits support to those organizations large enough to develop their own implementations. One solution is to make the core implementation widely available, to facilitate a migration path for legacy technologies by reducing the development time and costs faced by vendors of such technologies . Open source software is one solution much as the Berkeley implementation of TCP/IP allowed the networking protocol to become ubiquitous among computer companies in the 1980s and 1990s. Open innovation provides another possibility, if multiple organizations work together to develop a shared implementation of a commodity technology (West and Gallagher, 2006).
Much as 13 years ago we wondered about the future of the shared information infrastructure (which became the Internet), today there are many unresolved questions about the future of cyberinfrastructure. Some are normative questions for policymakers, centering on what is the best way to make cyberinfrastructure succeed?  Other questions belong in the domain of positive or causal research, such as the costbenefit tradeoffs faced by individual stakeholders in deploying such infrastructure.
Some of these questions relate to open standards. Cyberinfrastructure faces the same openness issues of lowerlevel IT infrastructure, such as the questions of whether openness a process or an outcome, what degree of openness is required, and for whom should it be opened. But will the process of cyberinfrastructure standardization be more similar to the vendordriven process of IT standardization, or the userdriven standardization of domainspecific standards such as vertical industry standards? (cf. Wigand, et al., 2005).
There is also the relationship between standards creation and standards implementation. Do cyberinfrastructure standards need multiple implementations, as the IETF requires for Internet standards? Multiple public implementations? A single, shared, open source implementation? When it comes to implementations, which goal is most important: technical competition, market competition or eliminating redundant investment?
Finally, there are questions of the economic incentives for participation by the various actors. If the open technology is a commodity technology, how is it partitioned? Who decides how it is partitioned? One firms infrastructure is another firms core product.
Prior research on open standards, open source and open innovation offers ways of studying these questions, but new research will be required to understand how the problems of cyberinfrastructure openness are similar to and different from those faced in developing the existing IT infrastructure.
About the author
Joel West is Associate Professor of Innovation & Entrepreneurship at the College of Business, San José State University. He is the author or coauthor of more than 15 published articles or chapters on open source, open standards, and open innovation, and comments on these topics at blog.OpenITStrategies.com.
1. In claiming that all standards have open and proprietary elements, I dont mean to suggest that the architecture of a Lisa is as open as a Lintel box.
2. While the open source and particularly the free software movement have been accused of being socialist or worst, even within these movements there is considerable individual variation in the relative importance ideological vs. pragmatic motivations for open source contributors (see Raymond, 1998).
3. The one notable exception is the increasing and unresolved problem of managing patent royalties for nominally open standards (cf. Simcoe, 2006).
4. This functionality has been available for years through traditional article databases in a few fields (like MedlinePlus in medicine and EconLit in economics). Journal coverage has been fragmented between multiple competing databases in other fields such as management (ABI/Inform vs. Business Source Premier) and engineering (IEEE vs. ACM vs. INSPEC).
5. For commercial products, the incentive for vendors would be to rehost the existing product on top of the new infrastructure rather than to supplant their revenueproducing products. For open source packages (or internal research tools), users are more likely to get help migrating to new shared applications made available as part of the cyberinfrastructure.
6. As Edwards, et al. (2007) and the research cited therein remind us, the success of infrastructure standardization is often considered only in the technical domain, but also has economic and social dimensions as well.
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Seeking Open Infrastructure: Contrasting Open Standards, Open Source and Open Innovation by Joel West
First Monday, volume 12, number 6 (June 2007),