Instant messaging and interruption in organizational settings: A social presence’s perspective


  • Hui-Jung Chang Fu-Jen Catholic University
  • Wan-Zheng Ian Fu-Jen Catholic University



Media usages, Instant messaging


The goal of this study is to approach conflicting views regarding IM interruption by examining the social presence of IM and its relationship to the level of interruption experienced in organizational settings. Data was gathered via convenience and snowball sampling of computer–using workers in Taiwan (N=283). The results indicated that all four dimensions of IM’s social presence (copresence, social richness, self–reported involvement/partner involvement, social attraction) account significantly for the level of IM interruption at work. Among them, self–reported involvement is the best predictor of the level of IM interruption.

Author Biographies

Hui-Jung Chang, Fu-Jen Catholic University

Hui-Jung Chang, Ph.D. (Michigan State University, 1996) is an associate professor at Fu-Jen Catholic University in Taiwan. Her research interests include computer-mediated communication, media usages within organizational settings, and network analysis. Her writings have appeared in such journals as Journal of Computer-mediated Communication, Western Journal of Communication, Journal of the American Society for Information Science and Technology, and Mass Communication Research (Chinese).

Wan-Zheng Ian, Fu-Jen Catholic University

Wan-Zheng Ian is a MA student in Graduate Institute of Communication at Fu-Jen Catholic University who is interested in researching the relations of employees? usages of social network sites and self-disclosure within organizational settings.




How to Cite

Chang, H.-J., & Ian, W.-Z. (2012). Instant messaging and interruption in organizational settings: A social presence’s perspective. First Monday, 17(3).