Desperately Seeking: Helping Hands and Human Touch


  • Bjorn Hermans



We are living in a time of increasing information overload. Many solutions have been or are being drawn up to tackle this problem. However, today's most prominent solutions - such as Information Push and Search Engines - do not seem to be able to fully handle the problem. In this paper we will look at a number of solutions which may help us deal with information overload in the online marketplace. These solutions include "agency", agent-like applications, improvements in the information chain and - most importantly - information brokering. Some of these solutions require changes in the whole groundwork underlying the online marketplace; they are about whole new ways of interfacing with the online marketplace as well as the full employment of possibly intelligent software agents.




How to Cite

Hermans, B. (1998). Desperately Seeking: Helping Hands and Human Touch. First Monday, 3(11).