Introduction to the special issue on social media and government
The use of social media by public administration has been growing steadily, and fostering important transformations in organization, costs, citizen interaction and efficiency. Citizens are increasingly more informed about government activities, performance, and claims solutions. Citiizens and non-profit organizations are in greater communication with each other about government planning and response to complex and collective problems. Social media, such as Facebook, Twitter, You Tube and WhatsApp, as well as related tools, such as commenting, liking, tagging and rating, change the distribution of information, power and resources. The growing maturity of public officials in the use of these tools not only creates new opportunities, but also engenders problems. Many politicians, public officials and public servants are seeking ways to adapt their daily operations and practices to make effective use of social media for interaction with non-governmental organizations and with citizens and to provide information and services more efficiently. The papers in this special issue on social media and government capture the current state of some of these opportunities and problems.
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