AHMED, Terry T.; WILLARD, Carolyn; ZORN, Marcia. Automated customer service at the National Library of Medicine. First Monday, [S. l.], v. 11, n. 11, 2006. DOI: 10.5210/fm.v11i11.1415. Disponível em: https://firstmonday.org/ojs/index.php/fm/article/view/1415. Acesso em: 29 mar. 2024.