SHAH, Chirag. Measuring effectiveness and user satisfaction in Yahoo! Answers. First Monday, [S. l.], v. 16, n. 2, 2011. DOI: 10.5210/fm.v16i2.3092. Disponível em: https://firstmonday.org/ojs/index.php/fm/article/view/3092. Acesso em: 18 apr. 2024.