JURAFSKY, D.; CHAHUNEAU, V.; ROUTLEDGE, B. R.; SMITH, N. A. Narrative framing of consumer sentiment in online restaurant reviews. First Monday, [S. l.], v. 19, n. 4, 2014. DOI: 10.5210/fm.v19i4.4944. Disponível em: https://firstmonday.org/ojs/index.php/fm/article/view/4944. Acesso em: 18 sep. 2021.